oyo99 Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to personal information processed by oyo99 through the oyo99 website, mobile-compatible services, player accounts, payment facilities, customer support channels, casino games, live casino services, and sportsbook features. It applies whether you browse the platform, register an account, deposit MYR, place a wager, contact support, or request account closure.

By using oyo99, you acknowledge that personal information may be handled as described in this policy. Where consent is legally required for a particular activity, oyo99 will seek that consent separately. This policy should be read together with the Terms & Conditions and the Responsible Gambling information available on this website.

2 Information We Collect

2.1 Registration and identity information

When you create an oyo99 account, we may collect your name, date of birth, residential address, nationality, username, encrypted password, mobile number, email address, preferred language, and account preferences. To enforce the 21+ age rule and complete Know Your Customer checks, oyo99 may request a MyKad, passport, driving licence, proof of address, selfie, or other suitable verification material.

2.2 Financial and transaction information

oyo99 records deposits, withdrawals, payment status, transaction references, wallet identifiers, bank names, and masked payment details. This may include transactions made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB, or supported cryptocurrency channels. Full card security codes are not stored by oyo99.

2.3 Gameplay and account activity

We maintain records of casino sessions, game selections, wager amounts, winnings, losses, bonus use, sportsbook selections, odds, settlement results, and responsible gambling settings. For example, oyo99 may retain records relating to EPL, UFC, live football, or Liga Super Malaysia bets to settle markets, respond to disputes, and monitor unusual activity.

2.4 Device and technical information

When you access oyo99, technical data may be collected automatically, including Internet Protocol address, browser type, operating system, device identifiers, screen settings, login time, approximate location derived from an IP address, referral information, and security events. This information helps oyo99 maintain platform stability and identify suspicious access.

2.5 Communications

oyo99 may retain live chat transcripts, complaint records, account notes, emails, and other communications with customer support or the responsible gambling team. Calls or chats may be monitored for quality, security, staff training, and dispute handling where permitted.

3 Purposes of Data Processing

oyo99 may process personal information for the following legitimate operational, contractual, security, and compliance purposes:

• Creating, maintaining, securing, and administering your oyo99 account;
• Confirming identity, age, address, payment ownership, and account eligibility;
• Accepting deposits, processing withdrawals, settling bets, and maintaining transaction histories;
• Providing live casino, slot, sportsbook, promotional, and customer support services;
• Detecting account takeovers, duplicate accounts, bonus abuse, fraud, money laundering, collusion, and other prohibited conduct;
• Applying deposit limits, cooling-off periods, self-exclusion, and other responsible gambling controls;
• Investigating complaints, resolving disputes, and correcting technical or settlement errors;
• Improving oyo99 performance, accessibility, product design, payment flows, and service reliability;
• Sending service notices, security alerts, policy updates, and marketing communications where permitted;
• Meeting applicable licensing, accounting, audit, tax, recordkeeping, and lawful disclosure obligations.

Where oyo99 relies on consent, you may withdraw that consent for future processing. Withdrawal does not invalidate processing completed before the request, and it may not affect processing that remains necessary for a contract, legal duty, security requirement, or legitimate claim.

4 Cookies and Similar Technologies

oyo99 uses cookies, local storage, session identifiers, and comparable technologies to keep users signed in, remember preferences, protect accounts, measure platform performance, and understand how features are used. Essential technologies are necessary for services such as authentication, payment routing, game-session continuity, and fraud prevention.

Analytics technologies may produce aggregated information about page views, device types, feature use, or service errors. Preference technologies may remember language, display, and responsible gambling settings. Where required, optional technologies will not be activated until suitable consent has been provided.

Browser controls may allow you to block or remove cookies. However, disabling essential cookies can prevent account login, interrupt live casino sessions, affect the bet slip, or stop payment features from working correctly.

5 Sharing and Disclosure

oyo99 does not sell personal information. Information may be disclosed only when reasonably necessary to operate the platform, protect users, meet contractual obligations, or comply with applicable requirements. Relevant recipients may include:

• Identity verification, age verification, fraud screening, and security service providers;
• Payment processors, e-wallet operators, banks, and transaction reconciliation partners;
• Game suppliers, sportsbook technology providers, hosting providers, and technical support vendors;
• Professional advisers, auditors, insurers, and compliance consultants bound by confidentiality duties;
• Licensing bodies, dispute resolution services, law enforcement agencies, courts, or other competent authorities where disclosure is lawfully required;
• A successor organisation if oyo99 undergoes a merger, restructuring, acquisition, or transfer of relevant business assets.

Service providers are expected to process information only for authorised purposes and to apply appropriate safeguards. oyo99 seeks to limit disclosed information to what the recipient reasonably requires.

6 International Data Transfers

As an internationally operated online gaming platform, oyo99 may process or store information outside Malaysia. Hosting, payment, verification, customer support, security, or game technology providers may operate in different jurisdictions. The privacy laws in those locations may differ from Malaysian requirements.

Where personal information is transferred internationally, oyo99 uses contractual, organisational, and technical safeguards appropriate to the nature of the information and the associated risk. These measures may include confidentiality clauses, data processing agreements, restricted access, encryption, and supplier due diligence.

7 Data Security

oyo99 uses proportionate safeguards designed to protect personal information against unauthorised access, loss, alteration, misuse, or disclosure. Controls may include encryption in transit, password hashing, network monitoring, role-based permissions, multi-factor authentication, secure backups, vulnerability management, and documented incident-response procedures.

No digital service can guarantee absolute security. Players also have an important role in protecting their accounts. You should use a unique password, keep login credentials private, review account activity, avoid shared devices where possible, and contact oyo99 support promptly if you notice an unfamiliar login or transaction.

If a personal data incident presents a material risk, oyo99 will investigate, contain, document, and notify affected users or competent authorities where notification is legally required.

8 Data Retention

oyo99 retains personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of record, account status, payment activity, licensing expectations, anti-fraud requirements, legal claims, responsible gambling controls, and applicable recordkeeping duties.

Account, identity, transaction, and wagering records may need to remain available after an account is closed. Self-exclusion records may also be retained to ensure that an excluded user cannot simply create another oyo99 account. When information is no longer required, it will be securely deleted, anonymised, or placed beyond ordinary operational use.

9 Your Privacy Rights

Subject to applicable law and necessary verification, you may ask oyo99 to provide access to personal information associated with your account, correct inaccurate information, explain relevant processing, restrict certain uses, delete eligible information, or stop direct marketing.

Some requests may be limited or refused where retaining or processing information remains necessary for identity checks, anti-money laundering controls, fraud prevention, payment disputes, self-exclusion enforcement, legal claims, or licensing records. oyo99 will explain a refusal where it is reasonable and legally permitted to do so.

Before acting on a privacy request, oyo99 may request sufficient information to confirm your identity and prevent unauthorised disclosure. We aim to acknowledge requests promptly and provide a substantive response within a reasonable period, taking account of complexity and applicable requirements.

10 Marketing Preferences

With appropriate permission, oyo99 may provide information about bonuses, new games, live casino events, sports markets, or platform updates. Marketing may be tailored using general account interests, such as preference for slots, baccarat, EPL betting, or UFC markets, but oyo99 does not use sensitive verification documents to personalise promotions.

You may withdraw from direct marketing at any time through available account settings or by asking customer support. Important operational messages concerning account security, withdrawals, policy changes, responsible gambling, or service interruptions are not marketing and may still be sent when necessary.

11 Children and Age Restrictions

oyo99 services are intended only for persons aged 21 and above. We do not knowingly permit minors to register, deposit, or gamble. Identity and age checks are used to support this restriction. If oyo99 determines that an account belongs to a person under 21, access will be suspended and the matter will be managed under applicable account, payment, and legal procedures.

A parent or guardian who believes that a minor has provided personal information to oyo99 should contact support immediately. Relevant information may be retained where necessary to prevent further underage access, investigate payment activity, or comply with legal obligations.

12 Responsible Gambling Information

Privacy does not prevent oyo99 from applying responsible gambling measures. Account behaviour, deposit frequency, session duration, wagering patterns, loss levels, support conversations, and self-declared concerns may be reviewed to identify indicators of potential harm. Depending on the circumstances, oyo99 may provide reminders, request affordability or source-of-funds information, suggest limits, restrict promotions, pause gameplay, or close an account.

Information relating to deposit limits, cooling-off periods, or self-exclusion is treated as confidential and used for player protection, regulatory compliance, and prevention of account reopening. More information is available on the Responsible Gambling page.

13 Policy Changes

oyo99 may revise this Privacy Policy to reflect changes in technology, services, payment methods, legal requirements, or operational practices. The revised version will be published on this page with a new effective date. Material changes may also be communicated through an account notice or another appropriate service channel.

We encourage users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere in Malaysia to review this page periodically. Continued use of oyo99 after an update means the current policy will apply to subsequent processing, subject to any consent required by law.

14 Contact Us

Questions, complaints, correction requests, and other privacy enquiries may be directed to the oyo99 support team. Please include enough information to identify your account and explain the request, but do not send passwords, one-time codes, or unnecessary financial information.

Email addresses shown above are plain text and are not clickable. This helps users verify the destination before sending account-related information.